FAQs – CosmosNewYork


Do I have to pay shipping?

Orders $59 and over delivered to addresses in the Continental United States qualify for Free Standard Shipping. The following charges will apply to your order:

Shipping Fees for Online Orders Less Than $59
(Continental U.S. Only)
Delivery optionsFlat Rate Shipping Fee
Standard Delivery$5.99
Gift Cards OnlyNo Charge

Shipping Fees for Online Orders Greater Than $59
(Continental U.S. Only)

Delivery optionsFlat Rate Shipping Fee
Standard DeliveryFree
Gift Cards OnlyNo Charge

Gift Cards are shipped U.S. Mail at no charge for Standard delivery.

Do you ship to APO/FPO addresses?
No, at this time we do not ship to APO/FPO addresses.

How soon will I receive my order?
Processing time for in stock items is approximately two business days. Standard delivery is two to five business days; Delivery times do not include processing time. If the item is not in stock, you will receive an email to notify you.

How will my order ship?
Our Small Package service providers is USPS. The carrier will be determined by the service available for your "ship to" location and the method of delivery Standard you select. Our Special Handling service providers include several freight options. When your order ships, you will receive an email that includes the name of the carrier and a tracking number. You will also receive an email when your purchase has been delivered. For more information about shipping, please refer to our Shipping Policy.

What if I need to return an item?
Items purchased on cosmosnewyork.com that are eligible for return require a Return Merchandise Authorization (RMA). If you wish to return an item, please contact Customer Service to obtain a RMA and the address for the return.

Please be aware that you will be responsible for return shipping charges. For additional information, please refer to our Online Return Policy


How can I check on my order?
If you provide your email address when you place your order, we will automatically notify you when we receive your order. We will send updates as to the status of each item on your order, and notify you when your order ships. You can also check on the status of your order online. Click Check Order Status here or at the bottom of any page and enter your order number and billing phone number to view details of a specific order. To see a list of all orders placed, click Check Order Status and log in with your email address and password. You can also view purchase history via Payment History in the My Account dropdown at the top of any page. You can click on a specific order to view details. If you have questions about your order, contact us. We provide a reference number on our status emails and online in Order Status that can be used to track your order once it has been shipped.

What if I need to cancel my order?
Once an order has been placed, there is no guarantee that we can cancel your order. If you wish to cancel your order prior to it being shipped, please contact Customer Service and a representative will advise you if a cancellation is available.

Do I have to pay tax on my order?
Sales tax is applied to your order, based on the order's "ship to" address, in accordance with the jurisdiction's laws. Be advised that some states require a tax on the delivery charges, as well.

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